FAQ
Questions, Answered Before You Begin
Commissioning a memorial portrait is personal. These are the most common questions about the process, tiers, photos, and delivery.
From submission to delivery, most commissions are completed within 2-3 weeks. You will receive a digital proof for approval before printing, and you can take the time you need to review it.
The more photos, the better. We recommend at least 3-5 clear photos from different angles, with at least one close-up showing your pet's expression clearly.
Every tier includes unlimited revisions on your digital proof. We keep refining the artwork until you approve it for production.
Yes. We regularly work from older photos and imperfect references. If we need additional details or a better angle, we will let you know before production.
Standard portraits are typically 16x20 inches. Premium and Heirloom commissions are available in multiple sizes up to 24x30 inches, and custom sizes may be available on request.
Yes. Domestic shipping is free on all orders, and international shipping rates are calculated at checkout.
Revisions happen at the proof stage, before your portrait is printed and finished. Once you approve the final proof, production begins.
We review your details, confirm the selected tier, and prepare your portrait proof. If anything is unclear, we contact you before moving forward.
Premium framing is included with the Heirloom tier. If you want framing guidance for another tier, contact us before placing your order.
Yes. Use the commission form to share markings, preferences, or meaningful details you want reflected in the portrait.
Ready to Begin?
If you have what you need, start your commission. If you want to compare tiers first, review the pricing page before you submit.